Terms and Conditions

Thank you for visiting our website. Please read these terms and conditions carefully as they part information regarding the policies under which you will be ordering lenses with us

1. VALID PRESCRIPTION REQUIRED  

You hereby certify that you do hold a valid prescription for the contact lenses you wish to order. This means that your prescription is within 12 months from the date of purchase and that the prescription has been dispensed by a professional and qualified optometrist or contact lens fitter (thereafter this should be construed as a practitioner). We reserve the right to verify such details with your practitioner. When purchasing from us you confirm and verify that you have been prescribed the contact lenses you have ordered by a qualified practitioner, therefore we do not take responsibility if you order lenses that have not been prescribed for you and/or if the difference between the prescription and purchase date exceeds 12 months. You do not necessarily have to send us your prescription but by accepting the terms and conditions contained herein above you verify that you have a valid prescription. The contact lens wearer must be at least 16 years old.

2. OUR RIGHTS

Our aim is to provide the best possible service to our customers so we reserve the right to refuse to sell products to you if we believe that you have a motive of re-selling the product. We also have the right to control the quantity of products made available to you. We may even terminate your contract with us and restrict you to access to the website if we believe that any of your actions are in violation of any applicable law or is harmful to the interest of other users. We reserve the right not to supply contact lenses if we consider any health contraindications against the wear of lenses or if the contact lens specifications do not meet the satisfaction to the terms set herein above. The General Conditions shall be in accordance with the law of the country in which the Supplier accepts the order and not from the country in which the distribution was executed. The sale contract will strictly be between the supplier and the customer. The customer will represent the individual that executes a sale from the website and that has read the Terms and Conditions accepting the contents in its entirety.

2.1 POSSIBILITY OF WITHDRAWAL FROM THE CONTRACT PRIOR TO RECEIPT OF THE GOODS 

You have the right of withdrawal within 14 days of your online purchase. 

You can cancel your order for any reason within this time - even if you just changed your mind. 

To exercise your right of withdrawal, you must expressly inform us by email and your purchase will be refunded.

2.2 POSSIBILITY OF WITHDRAWAL FROM THE CONTRACT AFTER RECEIPT OF THE GOODS 

You have the right of withdrawal within 14 days after receiving the goods. 

You can return your order for any reason within this time - even if you just changed your mind, as long as the products have not been opened or used.

• Products that have been opened or used after delivery cannot be returned.
• All products are covered by the legal guarantee for the conformity of the goods.

You will be refunded your purchase once we receive the products.

3. FORCE MAJEURE

We shall not be liable for the delay or failure in supplying a product from our site as a result of being caused by events that are beyond our reasonable control. Should any such event occur, we shall endeavour to contact you as to make a decision to whether the contract of sale should remain or revoked.

3.1 DELIVERY OF CONTACT LENSES WITH ASTIGMATISM (TORIC LENSES)

Each Astigmatism (Toric) contact lens brand has more than 4,500 different variations and it is impossible to keep them in stock.

Most of the orders (over 97%) are delivered in 15-20 working days.

However, there are some rare combinations of parameters where a longer time is required.

If you do not receive your lenses within 30 days (as required by law) you have the right to cancel your order.

You can notify us by email and your purchase will be refunded.

4. LIMITATIONS OF LIABILITY

We will not be responsible for any typing errors or mistakes that you have provided while placing your order.

The goods remain the property of the seller until such time that the goods and associated charges have been fully paid by the purchaser.
On completing the online order form you agree and accept that you are the person responsible for placing the order and agree for paying all the charges put through the website.
We reserve the right, at our discretion to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable period of time.
We have the rights to revise and amend these terms and conditions as and of when we think it is required.
We will not be bound by your offer/purchase if there is an error in any advertisement or pricing that is on the website. In such circumstances the offer of purchase will be revoked.
Where the performance of delivery expectation falls short or any other such circumstances that hinder the performance from the purchase to receipt of your goods, we will not be held responsible ( this may be either uncontrollable circumstances or other errors ) for the herein mentioned. We will however, endeavour to remedy such events to the best of our abilities.
The delivery of the product will be directed by your preference and that you will also confirm and accept the associated charges of delivery. It will also be understood that the responsibility of the delivery will immediately be transferred from the seller to the purchaser once they have left our point of pick up.
Any disputes directed to Celestia Enterprises Ltd  will be governed solely by the Cyprus Republic law and the courts of the Cyprus Republic  shall have exclusive jurisdiction.

We take precautions to protect personal information that you have submitted on this site. However we will not accept any liability for unauthorised theft or data that has been used to your detriment.

5. TERMS AND CONDITIONS OF USE OF WEBSITE

Thank you for visiting our website. We would advise you to have a look at the terms and conditions of use of the website before actually using it for making any purchase. By placing any order with us you indicate that you have read and agreed with all the terms and conditions of use and you agree that you will act accordingly. In case you do not agree with these terms and conditions than please do not use our website.
The information and services provided by the website are supplied by Celestia Enterprises Ltd

The allowance of using the service on our website is on a temporary basis and we reserve the right to withdraw or make changes in the service we provide without any notice. We will not be responsible if in any case the website is unavailable at any time.
It may appear that at sometimes we deny access to some parts of the website to our users. For those who are transacting with us for the first time completing a registration form is a compulsion but you can edit and update your details as and when required.
We provide the best information and description regarding our products on our website although we do not wish our customers to rely upon the information provided and make decisions accordingly. We cannot be held liable for any reliance placed on such information by any user.
We store and use your personal information as and when needed in accordance with our privacy policy, by placing orders through our website you allow us to process your information and agree that all the information provided is true and accurate.
We permit our users to download and print copy of the website only for their personal reference. Any other commercial use or changes made to it without our consent is prohibited.
Users are informed not to input any material which is technologically harmful and may create functional problems for the website. All the users are prohibited from gaining access to private and administrative area of the website.
Any user found not abiding to these prohibitions will be reported to law enforcement agencies and relevant action will be taken against them.
We will not be liable for any damaged caused to your appliance while using our website as it is an uncontrollable factor and we do have necessary steps taken to avoid such accidents.